FAQ,s

What currency prices are used on this this site?
All prices are in USD.

I just placed an order, when will it ship?
We try our best to ship items as fast as we can.

Please allow 4-7 days production time for your order to ship out; average shipping times are 15-21 days.

Tracking numbers will be updated 3-5 days after your order has been SHIPPED. 

If you don't have a tracking number after 7 business days, please email us at: pjwcustomerservice@gmail.com.

I am not in love with my order, can it be returned?

What if there is an issue?

We offer a 100 % money back guarantee. 

If the product is defective or damaged, we give you 30 days to send it back to us for a full refund.

You must ship it back at your own expense. Once we have received the product we will refund the full amount of your original purchase. Please Include your name and order number on the returned parcels.

Please note: If you your package is on the way, you must wait for it to arrive and return it before receiving a refund.

Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return system to get a full refund.

I have entered an incorrect address what do I do now?
If you have misspelled or auto filled in a incorrect address, simply reply to your order conformation email and confirm that this is the case.

Once you double check if the address given is wrong, kindly notify us via email at: pjwcustomerservice@gmail.com. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after 24 hours of incorrect submission.

How long does shipping take?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 15-25 business days.

I have a question that wasn't answered, can you please help?

Absolutely! We are here to help you

Please send us an email to pjwcustomerservice@gmail.com, and we will be happy to assist you in any way we can.

At times, we do receive a large number of emails; if you wish to get a prompt response, please attach your order number and address the problem clearly, thanks!

Note: You may notice that the company address is not a physical brick and mortar location yet.  That's because Passion Jewelry world is not a brick and mortar business yet.

Passion Jewelry world is an online, ecommerce business only, which uses the drop shipping method to get your products to you as soon and as accurately as possible.

You may also notice the absence of a telephone number. That is because this is a one person operation, and phone calls would place a burden on the operation and growth process at this time.

However, if you must talk to me, please email me at: pjwcustomerservice@gmail.com, and we can arrange a time for a phone call.

Only legitimate business related calls...no foolishness please!

Thank you for your business and your patience....

Greg Coleman